Before you start

• •Job ticket with the original scope
• •Camera for after-photos
• •Blower for final cleanup

The procedure

Step-by-step, in order. Each step has the action and the reason it matters.

1. 1

   Walk the property in the same order as the start walk

   Crew lead walks the entire property, comparing to the start walk. Anything missed gets done now.

2. 2

   Edge lines clean

   Walk every edge line — driveway, sidewalk, beds. No grass overhang, no scalping, no stray clumps. Touch up with a string trimmer if needed.

3. 3

   Beds clean of clippings

   No grass clippings in beds, no clippings on hardscape. Blow them into the lawn or into the truck. Beds should look intentional, not 'we mowed and ran.'

4. 4

   Driveway and sidewalks blown

   Every hardscape blown clean. No grass strands, no twigs, no debris. The driveway should look exactly as clean as the lawn.

5. 5

   Equipment loaded and secured

   Mowers up the ramps, secured with straps. Trimmers and blowers stowed. Fuel cans secured. No loose tools on the trailer.

6. 6

   Photo the finished work

   Photo of the front, the back, and any specialty work (hedge trim, mulch refresh). Time-stamped. Saved to the customer record.

7. 7

   Final perimeter walk

   Walk every gate, every edge of the property. Lock anything you unlocked. Check that nothing was left behind — tools, water bottles, fuel cans.

8. 8

   Notify the office or the customer

   Text the customer or update the office app: 'Done at [address], all good.' Brief and immediate.

Verify when done

• ☐All edges clean
• ☐Hardscape blown
• ☐Photos saved to the customer record
• ☐Equipment loaded and secured
• ☐Customer or office notified

Common mistakes

• ✕Skipping the driveway blow because 'they'll forgive it'
• ✕Not photographing the finished work — disputes become their word against yours
• ✕Leaving tools or fuel cans behind — guaranteed return trip

Trainer notes

The single most-skipped checkout step is blowing the driveway. Customers judge the entire job by the path from their front door to their car. Drill it.

Common questions