Trades Owner-Operator Pack · For working shops

25 SOPs your new hire can follow on day one.

Built by a working auto tech in Cleburne. Delivered as a branded PDF in 48 hours. $497 one-time. 30-day refund if a new hire can't follow them without asking.

✓ 48-hour delivery · ✓ 30-day refund · ✓ 1 month TalkNDone Operator free

The problem

Every new hire learns from scratch.

You spend a week training somebody. They start to get it. Then they leave. The next person learns the same week from scratch — because nothing's written down.

The version of the job that lives in your head doesn't transfer. Every shift cycles the knowledge back to zero.

The pack — 25 SOPs

What's inside

Each SOP runs 6–14 numbered steps. Plain English. Ready to hand to a new hire on day one.

Hiring + first week

  1. 01First Hire Onboarding — Week-1 Plan
  2. 02Job Application Screening
  3. 03New Hire Day-1 Walkthrough
  4. 04New Hire Week-1 Skills Sequence
  5. 05Probationary Review (30 / 60 / 90)

Customer intake

  1. 06Phone Intake
  2. 07Walk-in Intake
  3. 08Email / Online Form Intake
  4. 09Estimate Walkthrough
  5. 10Quote Approval Process

Dispatch + job execution

  1. 11Daily Dispatch
  2. 12Job-Site Arrival
  3. 13Customer Communication During Job
  4. 14Subcontractor Coordination
  5. 15Material Ordering

Completion + billing

  1. 16Job Completion Walkthrough
  2. 17Invoice Process
  3. 18Payment Collection
  4. 19Receivables Tracking
  5. 20Customer Follow-up

Operations + handling

  1. 21Review Request Process
  2. 22Tool / Truck Inventory
  3. 23End-of-Day Close-up
  4. 24Refund / Complaint Handling
  5. 25Escalation to Owner

Plus

1 month of TalkNDone Operator free ($99 value)

Voice-record any procedure specific to your shop and get it back as a formatted SOP. Use the credit on whatever the pack didn't cover — the procedures unique to YOUR business.

The guarantee

30-day refund. No follow-up shaming.

Hand 5 of these SOPs to a new hire. If they can't follow them without asking you questions, full refund.

Reply to the receipt email. Money back in 48 hours.

Why this exists

Brandon Nichols. Working auto tech in Cleburne, TX.

Last year I lost three weekends writing SOPs longhand for a new hire. Got annoyed, built a tool that does it in 3 minutes from a voice recording.

The single SOPs work great. But trades operators kept asking — can you just send me the 25 I actually need? So I packaged them.

If you've got a new hire coming on, this is what I'd want for my own shop.

Common questions

Will the SOPs match my shop?+
The pack covers what's universal to any trades operation — hiring, intake, dispatch, completion, billing, follow-up. Stuff every shop needs. The 1-month TalkNDone Operator credit is for the procedures specific to your shop (a particular diagnostic process, a unique customer flow). Pack + credit covers most operators end-to-end.
How are these different from free templates online?+
Free templates are generic — "ensure quality is maintained." These are written like a working tech wrote them for their own staff. Specific verbs, real numbers, observable steps. The voice scorer + hallucination evaluator gates every SOP before it ships. If it reads like AI slop, it gets rewritten.
What if I'm not in trades?+
The pack is built for trades operators (HVAC, plumbing, electrical, auto, roofing, cleaning, lawn care). The intake / dispatch / completion / billing flows generalize to any service business — but the language and pain examples are written for trades. If you're not, email me first and I'll tell you straight whether it'll fit.
Why $497?+
Trainual is $249/mo billed annually = $2,988/year. Process Street is $30/user/mo. Hiring a consultant to write 25 SOPs runs $2K–$5K. The math: $497 one-time is the floor where it pencils for me to keep generating quality and the ceiling where it's a no-brainer for an owner-operator.
Refund policy?+
30 days from delivery. Hand any 5 to a new hire. If they can't follow them without asking you questions, reply to the receipt email and I refund in full. No follow-up shaming.
How does delivery work?+
Pay → you'll get a receipt from Stripe with my email on it. I send the branded PDF bundle within 48 hours, plus a separate email with the 1-month TalkNDone Operator credit so you can voice-record the procedures unique to your shop.

Ready?

Trades Pack — $497

Branded PDF bundle of 25 SOPs. Delivered in 48 hours. 30-day refund if your new hire can't follow them. No subscription, no upsells.

Buy the Trades Pack → $497

Secure Stripe checkout · 30-day refund · No subscription