Field Guides
Long-form guides for
small business operators.
Written by operators, for operators. No HR jargon, no PowerPoint decks, no "leadership philosophy." Just the structure that works in real shops, restaurants, and service businesses.
Field Guide · 12 min
How to Onboard a New Employee in 14 Days
A day-by-day onboarding plan for small business operators. Days 1-3 orientation, days 4-7 first solo, days 8-14 independent with safety net. Plus the 10 SOPs every new hire needs.
Field Guide · 9 min
The Real Cost of Not Having SOPs
What it actually costs a small business to operate without documented procedures. The 4 hidden expenses, the math nobody runs, and the simple fix.
Field Guide · 8 min
How to Document a Business Process When You Hate Writing
The voice-first method for operators who know their procedures cold but can't sit down to write them. 15 minutes per SOP, no keyboard required.
Restaurant · 8 min
How to Write Restaurant SOPs That New Hires Actually Follow
The 6 SOPs every restaurant must document, why most restaurant SOPs get ignored, and the fastest method for writing ones that stick. Built for working operators.
Field Guide · 7 min
Small Business Employee Training Guide — No Binders Required
The 3-document training system that works for any small business. How to structure the first week, create sign-off checklists, and build a training process your best performer doesn't have to manage.
HVAC · 7 min
HVAC SOPs: The 5 Procedures Every Company Needs Written Down
Service call, PM checklist, refrigerant log, customer communication, and end-of-day close. The 5 SOPs that prevent the most common HVAC company failures — and why most HVAC procedures fail before they're used.
Cleaning · 7 min
Cleaning Business SOPs: The 4 Procedures That Prevent Client Loss
Residential service, move-out clean, commercial office, and new employee training. The 4 SOPs that stop client churn before it starts — and how to define 'done' in a way new hires actually understand.